Terms & Conditions

TERMS & CONDITIONS

Last Updated: 01.04.2026

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INTRODUCTION

These Terms & Conditions govern your use of www.theartibusyard.com (the “Site”) and any purchases made from The Artibus Yard (“we”, “us”, or “our”).

By using our Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

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ABOUT US

The Artibus Yard
67a Warwick Road
Kenilworth
Warwickshire
CV8 1HN
United Kingdom

Email: info@theartibusyard.com

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OUR WEBSITE

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform that allows us to sell our products and services to you.

We reserve the right to update, change, or remove content from the Site at any time without notice.

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PRODUCTS

All products are described as accurately as possible. However:

- Due to the handmade nature of our products, slight variations may occur
- Colours may vary depending on your screen
- All items are subject to availability

We reserve the right to limit quantities or discontinue products at any time.

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ORDERS & CONTRACT

When you place an order:

- You will receive an order confirmation email
- A legally binding contract is formed once your order is accepted and processed
- We reserve the right to refuse or cancel any order (e.g. suspected fraud, stock errors)

If your order is cancelled, you will be refunded in full.

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PRICING & PAYMENT

- All prices are listed in GBP (£)
- Payments are processed securely via Shopify’s payment system and third-party payment providers
- We do not store your full payment details

We reserve the right to change prices at any time without notice.

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SHIPPING & DELIVERY

We aim to dispatch orders within the timeframe stated on our Site.

Please note:
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by couriers or postal services
- You are responsible for providing accurate delivery details

Risk in the products passes to you upon delivery.

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RETURNS & REFUNDS

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

To be eligible for a return:
- Items must be unused and in their original condition
- Returns must be requested within 14 days

Non-returnable items include:
- Custom or personalised products
- Used or opened candles and fragrance products (for hygiene and safety reasons)

- Jewellery items (for hygiene and safety reasons)

Return postage costs are the responsibility of the customer unless the item is faulty.

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

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WORKSHOPS & EVENTS

For workshop or event bookings:

- Full payment is required at the time of booking
- Bookings are non-refundable unless otherwise stated
- We reserve the right to reschedule or cancel events where necessary

If we cancel an event, you will be offered a refund or alternative date.

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GIFT CARDS

- Gift cards are non-refundable and cannot be exchanged for cash
- They must be used within the validity period stated at purchase

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INTELLECTUAL PROPERTY

All content on this Site — including images, text, branding, and design — is owned by The Artibus Yard and may not be used without permission.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for:

- Indirect or consequential losses
- Loss of profit, business, or data

Nothing in these Terms limits your legal rights as a consumer.

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PRIVACY & COOKIES

Your use of the Site is also governed by our Privacy Policy and Cookie Policy.

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CHANGES TO THESE TERMS

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

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CONTACT US

If you have any questions, please contact us: