Returns & Refunds
We hope you love your order from The Artibus Yard. If something isn’t quite right, we’re here to help.
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RETURNS
You have 14 days from receiving your order to request a return.
To be eligible:
- Items must be unused and in their original condition
- Items must be returned in their original packaging where possible
To start a return, please email:
info@theartibusyard.com
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NON-RETURNABLE ITEMS
Due to the nature of our products, we cannot accept returns on:
- Used candles or home fragrance products
- Opened items (for hygiene and safety reasons)
- Custom or personalised items
- Jewellery
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FAULTY OR DAMAGED ITEMS
If your order arrives damaged or faulty, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We’ll arrange a replacement or refund as quickly as possible.
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REFUNDS
Once your return is received and inspected, we’ll process your refund to your original payment method.
- Refunds are typically processed within 5–10 working days
- Original shipping costs are non-refundable (unless the item is faulty)
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RETURN SHIPPING
- Customers are responsible for return postage costs
- We recommend using a tracked service, as we cannot be responsible for lost returns
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NEED HELP?
If you’re unsure whether your item is eligible for return, just get in touch — we’re always happy to help.
info@theartibusyard.com